Refund policy
REFUND POLICY
At Sherni, we take pride in the quality of everything we create. This policy outlines how we handle returns, refunds, and exchanges.
Size Guide We recommend reviewing our size chart carefully before placing your order. As each piece is prepared to order, we are unable to accept returns or exchanges based on size selection.
Order Modifications Once an order is confirmed, it cannot be cancelled or modified. We encourage you to review your order details before completing checkout.
Damaged, Defective, or Incorrect Items If you receive an item that is damaged, defective, or different from what you ordered, we will make it right — through a replacement, refund, or store credit.
To help us resolve this quickly:
- Reach out within 3 days of delivery
- Include an unboxing video (continuous, 360-degree, from the moment the sealed package is opened)
- Ensure the item is unused, unwashed, with tags and packaging intact
- Share your order ID or proof of purchase
Once reviewed and approved, we'll arrange a replacement. If your size is out of stock, we'll issue a refund or store credit.
Getting in Touch For any claim, write to us at sherni.in.official@gmail.com or message us on WhatsApp at 8218855262 within 3 days of delivery, along with your unboxing video.
Refund Timeline Approved refunds are processed within 7 business days to your original payment method. Your bank may take a little longer to reflect the credit.
If it's been more than 10 business days since approval and you haven't received your refund, please contact sherni.in.official@gmail.com.
Cash on Delivery Orders placed with Cash on Delivery require a prepaid convenience fee of ₹150 at checkout, charged in addition to the order value. This fee is non-refundable in the event of order cancellation.
We're Here to Help 📧 sherni.in.official@gmail.com 📱 WhatsApp: 8218855262